The Traveling Series Post #2: Location: 36,000 Feet Above the Eastern Pacific Ocean

As I travel high above the vast Pacific Ocean, there’s a flurry of activity 6,000 miles away in one of our STR markets. While it sounds dramatic, it’s actually just a late-season snowstorm hitting the mountains on a Friday afternoon. This is precisely when many of our guests, traveling from the DC and Richmond suburbs, are planning to arrive. I've been monitoring the weather forecast and anticipating some guest anxiety about driving in the snow. Luckily, our excellent team is ready to handle these situations.

Here are 4 key steps I take to manage such situations smoothly from afar:

1. Find a Reliable Local Helper: This could be a handyman, caretaker, cleaner, or another local contact. They’re your go-to for handling critical issues. My cleaner often steps into this role for me.

2. Build a Strong Relationship with Your Cleaners: Your cleaner is invaluable. Develop a relationship that goes beyond transactions. We make an effort to know our cleaners, give them bonuses, buy gifts for their children, and check in on their well-being. This loyalty pays off consistently.

3. Be Proactive with Guest Communication: Automation tools are great, but some situations require personal touch. Sending a detailed, timely update to guests shows that you’re a responsible host and enhances your chances of receiving a 5-star review.

4. Stay Informed About Local Conditions: For properties located far from where you live, keep up with local weather and events. Regularly check a weather app and local social media to stay informed. This helps you provide a local touch and manage your properties effectively from afar.

As I wrap up this post, all our guests have been informed about road and property conditions and have decided to proceed up the mountain. The first guest has already arrived safely and expressed gratitude for the proactive updates.

Until next time, Godspeed!

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