HomeToGo Launches AI "Travel Companion" That Cuts Customer Issues by 85%

Vacation rental marketplace HomeToGo has launched Dash, an AI-powered travel companion designed to handle guest questions instantly—replacing its previous chatbot, Sunny.

The new tool is now available to millions of users across HomeToGo's marketplace, including its iOS app and web platform (with Android coming soon).

It also rolls out across the company's other brands, including Wimdu and Tripping.com.

The goal? Faster response speeds and lighter workloads for customer support teams. Early results show Dash has already reduced customer escalations by 85% .

Wait... What Is HomeToGo?

If you're not familiar with HomeToGo, here's a quick rundown.

HomeToGo is a vacation rental search engine that aggregates listings from hundreds of sites—including Airbnb, Vrbo, and Booking.com—into one place. Think of it as Kayak for vacation rentals. Users search once, and HomeToGo compares prices and availability across multiple platforms to find the best deal.

The company operates in over 40 countries and owns several other well-known travel sites, including Wimdu, Tripping.com, and Agriturismo.it. For hosts, listing on HomeToGo (through channel managers or directly) means more visibility without managing separate calendars on every platform.

How the Dash AI Travel Companion Works

Dash pulls information directly from listing details and host-provided materials. When guests ask questions through the app—about check-in times, Wi-Fi codes, local recommendations, or checkout procedures—the AI serves up answers instantly.

HomeToGo positions Dash as an upgrade from the Sunny chatbot, built to handle more complex queries and integrate more deeply with listing data. The company says the shift is about improving response speeds and reducing the workload for customer support teams, who can now focus on trickier issues instead of repetitive questions.

What This Means for STR Hosts

HomeToGo's launch is part of a broader shift in short-term rentals. AI integration is becoming standard across the industry, and the data backs it up.

Recent research from Hospitable shows just how quickly hosts are adopting AI:

• 80.9% now use AI for guest communication
• 62.6% apply it to pricing decisions
• 54.2% use it to manage reviews and feedback
• 37.4% use it for listing optimization

The most surprising stat? Over half of hosts (52.9% ) now fully trust AI to manage guest communication accurately, and 63.2% believe AI has a positive impact on guest satisfaction.

Hostaway CEO Marcus Rader doesn't mince words:

"I predict those who don't take the time to deeply understand, adopt, and deploy AI will go out of business in five years."

This isn't a future prediction, it's happening right now. AI adoption among STR operators leaped to 60.7% in 2025, up from just 46% in 2023. For large-scale managers with 50+ properties? That number soars to nearly 80%.

Why are Airbnb hosts using AI?

Because it's working.

43% of operators now save at least 2 hours per week using AI—double the number from last year. For big teams, those savings translate into real cash, with over one-in-five large managers reporting weekly cost savings of more than $1,000.

Key Insights

• AI tools are moving from optional to expected. Platforms like HomeToGo are building AI directly into the guest experience, and hosts are following suit. This comes weeks after Guesty launched its AI copilot.
• Efficiency gains are real. An 85% reduction in escalations means fewer headaches.

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